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CORONA VIRUS


IMPORTANT NOTICE


WE REGRET TO INFORM ALL PATIENTS THAT FROM 16.3.2020 WE WILL BE WORKING UNDER EMERGENCY MEASURES


THIS MEANS ALL ROUTINE DOCTORS APPOINTMENTS THAT ARE CURRENTLY BOOKED, WILL BE CANCELLED AND GOING FORWARD WE WILL BE OFFERING A TELEPHONE TRIAGE SYSTEM.


RECEPTION WILL NOT BE ABLE TO BOOK ANY DOCTORS APPOINTMENTS


IF YOU NEED MEDICAL ATTENTION, YOU NEED TO TELEPHONE US, YOU WILL THEN BE ADDED TO A TELEPHONE TRIAGE MESSAGE BOOK AND A DOCTOR WILL CALL YOU BACK TO DECIDE HOW BEST TO TREAT YOUR PROBLEM


WE WOULD BE GRATEFUL FOR YOUR SUPPORT DURING THESE TEMPORARY CHANGES AND HOPE TO RESUME A NORMAL SYSTEM AS SOON AS WE ARE ABLE TO


PLEASE DO NOT COME TO THE SURGERY UNLESS YOU ARE ADVISED TO BY THE DOCTOR

Accessibility Information Standard

The Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read.

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lip-read or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on 0207 739 8525.

Further Help

If you:

- Have problems seeing the screen

- find it difficult to use the mouse or keyboard

- need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.



 
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