Patients may make appointments via the receptionist during opening hours either by telephone or in person at the reception desk. Members of the reception team will also be happy to assist with other enquiries regarding the services offered by the practice.
Please note, only one patient per appointment. If you feel your problem is urgent and cannot wait until the next available appointment slot, please inform the receptionist who will take advice from the doctor. There is a duty doctor on call each morning and afternoon.
On occasion, you may be given an emergency appointment for an acute problem (sore throat, cough, cold, earache, UTI etc.) with our nurse prescriber Shiney. Please let reception know if you are unsure if they will be able to deal with your problem and we will be happy to assist.
We also offer Extended Access appointments on Thursday evenings (6:30pm - 8:00pm) to City and Hackney patients.
These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.
Using Patient Access, you can view, book and cancel appointments from home, work or on the move - wherever you can connect to the internet, Whats more,because Patient Access is a 24 hour online service you can do this anytime day or night. Please ask at reception for further detail on how to register for this service.
Our health centre has suitable access for disabled patients. All patient areas, including the waiting room, the consulting rooms and the toilets have wheelchair access.
If you are unable to attend your appointment then please contact reception to cancel it in order that we can give the slot to someone else.